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Phone System Update

At CSB, delivering the best possible experience to our customers is our highest priority. That’s why we've launched an upgraded phone system with new enhancements that will allow us to better serve you.

Here’s what you need to know:

  • While the phone number remains the same, you will notice a new voice guiding you through the options.
  • Our menu options are being updated to help you connect with the right specialist to meet your needs. Below is a sneak peek of the new menu options.

New Menu Options:

  • Option 1: Personal Banking – Get in touch with a specialist to discuss your personal banking needs.
  • Option 2: Business Banking – Select this option if you are looking to discuss your business needs with us.
  • Option 3: Phone Banking – This option is available 24/7 to check your account balances, verify the dates and amounts of recent transactions, make transfers and more. You can also dial directly to Phone Banking by calling 800.864.BANK
  • Option 4: Card Activation or PIN Change – This option is available 24/7 to activate your new debit card or change your pin.

Stay tuned as we will be launching other new and exciting phone features.

If you have questions, please contact us.