Automated Telephone Banking System

For answers to your banking needs, call us 24 hours a day, 7 days a week. You can check balances, verify the dates and amounts of your most recent transactions and more!

800.864.BANK (2265)

Lost Or Stolen Debit Cards

Need to report a lost or stolen debit card? We’ve got you covered.

Choose from any of the options below to report a lost or stolen debit card:

• Visit us in branch
• Give us a call at 888.418.5626¹
• Send us a Secure Email through Online Banking¹
• Stop by one of our Interactive Teller Machines to speak with a video banker. ITMs are located at Burlington: Cambridge St, Charlestown, Harvard Square, Inman Square, Lexington Center, Newton Centre, Porter Square, Somerville: Assembly Square, and Somerville: 711 Somerville Ave Monday-Friday: 8am to 6pm or Saturday: 8am to 3pm

¹We can be reached via phone or email: Monday - Friday 8am to 6pm and Saturday 9am to 3pm. If you need assistance outside of business hours, please call the number listed above and follow the system prompts for debit card inquiries to reach our 24/7 debit card support team.

Contact Center

Mon - Fri 8am to 6pm

Saturday 9am to 3pm

Sunday closed

We are closed on federal holidays.

Toll Free Number

888.418.5626

For Hearing Impaired Customers

Dial 711 to connect with a TRS Operator or you may utilize other Telecommunication Relay Services (TRS).

Live Chat

Mon - Fri 8am to 6pm

Saturday 9am to 3pm

We are closed on federal holidays.

Non-sensitive inquires

Live Chat from our main website page by clicking on the Live Chat option at the bottom left of the page.

Secure Chat

Cambridge Savings customers who are enrolled in Online Banking can live chat regarding account specific information by logging into Online Banking and selecting the Live Chat option at the bottom left of the page.

Email

Non-sensitive inquiries

info@cambridgesavings.com

Secure Emails

Cambridge Savings customers who are enrolled in Online Banking can submit secure emails that include account specific information by logging into Online Banking and selecting the “Secure Email” option from the navigation bar. (It is located right under the “Sign Off” link). Please remember that you should never submit account and personal information through regular email as it may not be secure.

Mail

Deposits By Mail 

Cambridge Savings Bank
P.O. Box 380206
Cambridge, MA 02238-9906

Consumer Loan Payments

Cambridge Savings Bank
PO Box 984002
Boston, MA 02298-4002

Fax Numbers

• For commercial payoff requests, fax our Commercial Lending Department at 617-441-7070.
• For consumer payoff requests, fax our Consumer Lending Department at 781-460-6364.
• For account verification, fax our Deposit Operations Department at 781-460-6367.
• For employee verification, fax our HR Department at 781-460-6911.
• For wire requests, fax our Wire Department at 781-460-6862.