Travel Resources
Say goodbye to your travel worries with our handy resources.
Travel Tips
Let Us Know Before You Go
To help us better identify potential fraud on your debit card, please notify us of your travel plans. We are always monitoring unauthorized activity on your card, but foreign travel, especially in certain countries, can be an indication of fraudulent use, so it is important to let us know exactly when and where you are traveling.
We have a fraud detection service in place and if our service detects suspicious card transactions, we may need to put a restriction on your card. In that event and for your safety, our partner eNFACT Fraud Detection Services will attempt to contact you, at the phone numbers we have on file for you to confirm whether or not the suspect transactions have been authorized. Please confirm that we have the phone number that you will be using while traveling on file before you travel so that you'll receive our calls.
SET UP A TRAVEL PLAN ONLINE
Access Card Control through Online Banking and navigate to Manage Card. Click on Manage Travel Plans then click the + button next to Add Travel Plan. You will need to receive a one-time passcode to either your phone as a text or by email. In the next page you will choose the destination and travel dates, then click Submit. Travel plans created on Card Control cannot exceed 15 days.
SET UP A TRAVEL PLAN OVER THE PHONE
Contact us at 888.418.5626. If you are calling from outside the United States, please call us at 617.864.8700 and press 2 and then 2 again to notify us of your travel plans.
Order Your Foreign Currency
You may order foreign currency online through our partner at Currency Exchange International (CXI) and by ordering online, you are able to ship direct to your door. It's simple and easy!
Using Your Debit Card
Know Your Limits
There is a daily purchase limit on your debit card and foreign financial institutions from which you obtain your withdrawals may have their own separate daily withdrawal limits, which may be lower than CSB’s. If you are unsure of your daily debit card limit, please stop into a branch or call us at 888.418.5626 and we can let you know.
International Travel Fees
The international ATM & Point of Sale (POS) Transactions fee for CSB Debit Mastercard® is 0.75% per transaction. Please view our fee schedule for information on international fees associated with your debit card.
Manage Your Card
Card Control lets you turn your CSB Debit Mastercard® on or off right from your mobile device, helping you to safeguard your card from potential fraud. This service gives you control and lets you decide when, where, and how your card is used. You can even set controls and alerts for certain dollar amounts or - when you travel - geographic locations. If your card is ever lost or stolen, you can also easily turn it "off" - right from your mobile device.
To utilize Card Control, please log in to Online Banking and access Card Control.
Finding an ATM
When traveling, you may use ATMs with the following signs:
- Mastercard®
- Cirrus
- Accel
Set Up A Travel Plan
Card Control lets you set up a travel plan right from your computer, tablet, or mobile device. You can add up to 2 Travel Plans per card and within each Travel Plan, a maximum of 15 destinations. For more information, read our Card Control FAQs.
To utilize Card Control, please log in to Online Banking and access Card Control
Need to Report a Lost or Stolen Debit Card?
- Visit us in branch
- Give us a call at 888.418.5626
- Send us a Secure Email through Online Banking
- Stop by one of our ITMs Monday-Friday: 8am to 6pm or Saturday: 8am to 3pm
