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My account is a CD and I can't make a deposit until the end of the current term, so how do I keep the account from being turned over to the state?

You can re-activate your account(s) by completing any of the following:

  • Update your passbook(s) in person at any of our branches
  • Update your passbook(s) by mail
  • Sign and return the activation form that you received with your Abandoned Property Notice

I cannot find the Passbook(s)? What should I do?

You can sign and return the activation form that you received with your Abandoned Property Notice, indicating that you cannot locate your passbook(s). We will then update your account(s) to specify that you have been in contact with us and we will send a lost passbook(s) form to be completed by ALL signers on the account(s).

I have lost touch with one of the account signers and the Passbook(s) is lost. What do I do?

Without all signatures on the lost passbook(s) form, we cannot release the funds. You have the following options:

  • Sign and return the activation form that you received with your Abandoned Property Notice to update the account(s) and keep the account(s) active while you attempt to locate the signer.
  • Contact your state directly for procedures on reclaiming the funds.

The person this notice is addressed to is deceased. What should I do?

The person or organization named to represent the estate of the deceased can forward copies of the death certificate and their appointment papers to us for processing. We can then work directly with the representative to disburse the account.

If the interest has been posting to my account all along or if I have been receiving my account statement each month, why is it considered abandoned?

State law requires either a monetary transaction initiated by the customer or a written communication from the customer to keep an account in an active status. The posting of interest payments and/or receipt of the account statement does not qualify as a monetary transaction under this law.

Where can I go for additional information on abandoned property?

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