Osornio will work directly with CSB’s leadership team to drive operational excellence and enhance the customer experience

Cambridge Savings Bank (CSB), a full-service mutual bank with a customer-first approach and more than $6 billion in assets, today announced the appointment of Carlos Osornio to the role of Senior Vice President, Head of Operations and Service. In his new position, Osornio will be responsible for streamlining and managing operations across multiple business lines including deposit and loan operations, payment services, treasury management, and client service.

With more than 20 years of industry experience and over a decade in a management role, Osornio will contribute to CSB’s customer-centric approach by working closely with business leaders to craft, communicate, and execute a holistic vision by implementing new processes and technologies that will enhance customer satisfaction. He will report directly to Katie Catlender, CSB’s EVP, Chief Customer Officer, to scale efficiency, improve process excellence, and modernize the customer experience.

“What attracted me to Cambridge Savings Bank is the bank’s clear commitment to putting customers first,” said Osornio. “Throughout my career, I have always been focused on elevating the client experience and increasing satisfaction. It’s a true pleasure to join an organization with such a strong emphasis on the customers that they serve.”

Prior to joining CSB, Osornio served as Executive Vice President, Director of Bank Operations at TowneBank in Suffolk, Virginia. Osornio also held leadership roles at Santander Bank and Royal Bank of Scotland. Throughout his career, Osornio has directed large teams responsible for onboarding clients across all business lines and maintained a strong client satisfaction rate while leading the migration of over 7,000 clients from an electronic platform to online banking. He has also designed, built, and launched a support and implementation management function to improve client service.

“Carlos is an extremely accomplished leader who brings tremendous experience motivating teams and making strategic decisions to power companywide operational excellence. With Carlos, CSB is well-positioned to deliver even deeper value to our internal and external customers.” said Catlender. 

In addition to his extensive corporate experience, Osornio also participates in volunteer work for multiple nonprofit organizations including Tidewater Youth Services Foundation, Boston Debate, and the Greater Norfolk Corporation Mentor Program. Through his volunteering experiences, Osornio has served as a mentor and promoted community engagement to raise awareness and help enhance programs in the community.   

For those interested in learning more about CSB’s dynamic, people-first culture and open roles, please visit cambridgesavings.com/careers.     

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About Cambridge Savings Bank      

Cambridge Savings Bank is a full-service banking institution with over $6 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In 2022, CSB received an investment-grade rating from Kroll Bond Rating Agency reinforcing the bank’s position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship.  Member FDIC.  Equal Housing Lender.