In the world of online banking, creating a positive experience for customers is paramount — and technology can help. 

In this podcast, Chris Johnson, chief information officer and senior vice president at Cambridge Savings Bank, discusses emerging technologies in the banking industry and how those are used to create a seamless customer experience.

“What's really important for our technology organization and our company in general is just to listen to customers, understand what products and services are going to help them solve their daily financial issues, and at the same time, make sure that we are thinking about where we see technology going and ultimately, how does that help solve problems for our customers,” Johnson said. 

Listen to this podcast to learn about: 

• An emerging technology Johnson thinks will make an impact on the banking industry (00:51) 
• How Cambridge Savings Bank has leveraged technology to improve the customer experience (2:53) 
• The technologies the bank has implemented to improve internal processes (3:57) 
• The importance of maintaining security for customers amid technology advancements like AI (10:09)