Senior Vice President, Head of Retail Banking

Carol encourages her Retail team to treat every relationship as if it’s the most important one. Because she believes that to be successful, it takes an entire team working together to be the best they can be.

To her, the customer experience is paramount. Carol is always finding ways to inspire new, meaningful relationships, and strengthen those already in place.

As she leads the Retail team, she leverages her former experience at Fidelity Bank, Sovereign, and BayBank to help provide a valuable perspective to both her colleagues and customers.

Carol currently resides in Northboro, MA, and is quite active in several communities. She is a proud member of Cambridge Local First, Cambridge Chamber of Commerce and the Charles River Chamber of Commerce. Carol is also a past board member to Cambridge Local First, Somerville Homeless Coalition, and Cambridge Camping. She also enjoys her volunteer work at Cradles to Crayons and East End House. At CSB, Carol is an executive sponsor to our CSB Pride LGBTQ+ Employee Resource Group (ERG).

Carol holds a BS in Business Management from Salem State University and a degree from the Consumer Banker Association’s Graduate School of Retail Bank Management.