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How do I make in-store purchases with Samsung Pay?

Start by either swiping-up from the home button or opening the Samsung Pay app from your home screen. Next, select the card you want to pay with. Then, verify your fingerprint and hover your device about ½ inch over the card reader where you’d usually swipe or tap your physical card to complete the transaction. If you prefer, you can set up Samsung Pay to use a PIN instead of your fingerprint for verification.

Will I receive a receipt after making a purchase with Samsung Pay?

When paying with Samsung Pay you may need to sign and receive a receipt for your purchases just as you would with a physical card. However, you will not receive a separate physical or digital receipt from Samsung Pay.

How do I confirm the last four digits of my card if asked by a cashier?

As part of their standard security process at checkout, cashiers at some retailers may ask you to confirm the last four digits of your card number. In this case, do not provide the numbers shown on your physical card or the card shown in Samsung Pay. Instead, look for the unique four digits that appear on screen to the left of your card image. They are labeled as “Digital Card Number.” (They are not the same numbers as those on your actual physical card.)

Can Samsung Pay make online or in-app purchases?

Not yet. Samsung Pay is focused on enabling simple and secure in-store payments.

How do I return a purchase if I used Samsung Pay to make the payment?

Returns of purchases made through Samsung Pay are governed the same way as with your physical card – according to the store’s policies. If you return an item paid for through Samsung Pay, the store may require you to hover your device over either the card reader or the NFC reader to complete the return.

Do I need to have an active internet connection for Samsung Pay to work?

An active internet connection is not required to make in-store purchases, but your device should connect to the internet at least once per day to ensure that Samsung Pay stays up to date and remains active. There is a limit of 10 authentications/transactions during a period without internet access, after which your device will need an internet connection before additional authentications will process. Samsung Pay does require an active internet connection to activate the app or add a new card.

How can I keep track of purchases I’ve made with Samsung Pay?

Most transactions made through Samsung Pay are viewable shortly after processing, for one month from the time of purchase. Simply open the app and tap on a card to see all the Samsung Pay transactions made with that card. Additionally, a push notification with transaction details will be sent to your device after each Samsung Pay purchase. Note: Push notifications require an active internet connection.

For some cards, Samsung Pay is not keeping track of purchases I have made using the app. Is there an issue with the app or my card?

There is nothing wrong with Samsung Pay or your card however, we ask that you always refer to your Cambridge Savings Bank Online Banking account to view and confirm your official debit card activity and refer to your Card Member Services site to view and confirm your official credit card activity.

The card image I see in Samsung Pay does not match my physical card. Is there an issue with my card?

No, the card displayed in Samsung Pay will not always exactly match your physical card.

The key points to look for are:

  • The Cambridge Savings Bank Issuer Logo
  • The Card Network - For Cambridge Savings Bank debit cards, the MasterCard logo and for Cambridge Savings Bank credit cards1, the VISA logo

1 Cambridge Savings Bank credit cards are offered through a partnership with Elan Financial Services.

What should I do if I lose my original physical card and then receive a replacement card?

The cards on Samsung Pay are digital copies of your physical cards. If you lose your physical card and then receive a replacement card from CSB, you should delete the original card from Samsung Pay and replace it with the information from your new physical card.

Can I continue to use my physical card if I disable Samsung Pay or delete the digital equivalent on Samsung Pay?

Yes, disabling Samsung Pay or deleting a card from it only disables the card from your Samsung Pay. It does not deactivate or affect your physical card.

How is my default payment card in Samsung Pay determined?

The last card you made a purchase with in Samsung Pay will automatically appear as your default card the next time you open the app. However, you can always swipe between all the cards you have added and select a different card before making a purchase.

Only compatible with select cards, carriers and Samsung devices; see the Samsung Pay Support page for compatibility information.

©2016 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Galaxy, Samsung Knox and Galaxy S (and other device names) are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay is available on select Samsung devices. All Cambridge Savings Bank debit cards (with the exception of business debit cards) and credit cards (with the exception of American Express credit cards) are offering Samsung Pay. We anticipate that Cambridge Savings Bank American Express cards (issued through a partnership with Elan Financial Services) and Cambridge Savings Bank business debit cards will have Samsung Pay in 2017

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