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Does the app show recent transaction history?

Yes, the app shows the last 50 debit card-based transactions posted within the last 30 days.

A threshold limit of $50 has been set but I can’t get gas at some stations. Why?

There are some merchant types where a merchant will pre-authorize the card for an amount that may be larger than the actual transaction amount. In this instance the pre-authorization amount must meet the threshold spend limit.

A threshold limit of $50 has been set, but I can get gas in some stations for more than $50. Why?

CardValet controls are only invoked during authorization of a transaction. In some cases, such as Gas Stations, a card may be tested for validity by doing a $1 pre-authorization, and the actual transaction amount is charged to the debit card after the transaction. Some gas stations will preauthorize for a maximum amount, e.g. $126, and some gas stations will check validating, e.g. $1. In the latter case, the actual transaction amount may exceed the limit, while in the former case, an authorization may be denied.

Why are Balance Inquiry transactions generated when I log on to the CardValet app?

When you log on to the CardValet application, a Balance Inquiry transaction is performed to retrieve and display the balance. A balance inquiry is performed on every account listed. The application will not initiate more than one balance inquiry within 30 minutes even if you press the Refresh button. You should always reference online banking, mobile banking or ATMs for latest account balances.

What type of transactions display in CardValet?

CardValet only shows the transactions that are performed with the debit card. It does not show the transactions that are done on the account but without using your debit card, such as teller transactions or bill pay on an account. You should always reference online banking, mobile banking or ATMs for latest account balances.

Will the balance be updated to include non-debit card transactions?

The balance will be updated to reflect non-debit card transactions. The balance is updated the next time you log into CardValet. You should always reference online banking, mobile banking or ATMs for latest account balances.

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