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What exactly is the range of the "My Location?" controls, and will this control setting impact internet transactions?

The My Location controls and alerts will check to ensure the merchant location is within a five (5) mile radius of the device set as “primary” within CardValet. These controls impact “card present” transactions only, therefore internet transactions are not impacted.

If My Location is set but the primary device is off, will transactions get denied outside of the My Location area?

CardValet ignores location information that is more than 8 hours old. So, if the phone is off for more than 8 hours My Location controls will not take effect, and the transaction will not be denied on the basis of the old location information.

What happens if My Location is set but the phone is left at home? Will transactions be denied outside the My Location area?

CardValet performs a proximity check at the granularity of ZIP code or city, so if the merchant is close to home then the transactions will still go through.

Can I block all international transactions?

Yes. International transactions can be blocked using the “International” location control. Transactions will be limited to the United States.

Will location controls, merchant controls, threshold controls, and turning the card “Off” impact previously authorized recurring transactions?

Previously authorized recurrent payments will continue to process and will bypass the CardValet edit checks.

How long does it take for a control or alert setting to take effect?

Settings take effect as soon as the “Updating information” message in the app stops.

How do I turn off notifications at certain times such as when sleeping?

You can set the “Do Not Disturb” time that will suppress notification during the set times. Some notifications will still be delivered, for example any transaction denial or any transaction that is a cardpresent authorization.

Are the alerts sent as email or “push” notifications to the device?

CardValet alerts are sent as push notifications to the phone. The alerts also display under “Messages” in the CardValet app.

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