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What version of iOS do I need to have to run the Cambridge Savings Bank Mobile Banking app on my Apple Watch®?

You must have an iPhone 5®or newer with iOS 8.2 or later, and that iPhone should be paired to your Apple Watch®.

How do I get the Cambridge Savings Bank Mobile Banking app on my Apple Watch?

  1. Go to the Apple Watch App on your iPhone (be sure you have the current version of the CSB Mobile Banking app V4.5.1, as of July 2015)
  2. Select My Watch
  3. Go to the Apple Watch compatible apps
  4. Select the CSB app
  5. Select Show App on Apple Watch and slide the bar to the right (you may also select to Show in Glances)
  6. Once you have your Apple Watch turned on, there will be a message that prompts you to install the app. Select Yes.

What will it look like when I first sync the CSB app with my Apple Watch?

You will initially see the CSB app icon on your home screen. Upon selecting the application, you will then see the screens below:

How do I configure the Apple Watch for Mobile Banking from my iPhone?

  1. Open the CSB Mobile app
  2. Select More>Settings 
  3. Go to Apple Watch 
  4. Go to Show balances on Watch 
  5. Once selected, choose the order of the accounts that you would like to have displayed by dragging and dropping the handles 

How do I hide accounts from being seen on my Apple Watch?

  1. Go to Settings 
  2. Go to Apple Watch 
  3. Go to Show balances on Watch 
  4. Once selected, swipe the bar to the left to hide/unhide accounts 

How do I turn off the Apple Watch capability?

  1. Go to Settings 
  2. Go to Apple Watch 
  3. Go to Show balances on Watch and swipe to the left 

Important Note
You will need to hit Refresh on your Apple Watch for the changes to update

What is Glance View?

Glance View allows you to view the balance of your primary account at a glance from the face of your watch without having to open the CSB app.

How do I set up a primary account for Glance view?

  1. If Show in Glances is turned on (See FAQ #2), from the CSB Mobile App, select More>Settings 
  2. Go to Apple Watch 
  3. Go to Show balances on Watch 
  4. Once selected, choose the order of the accounts that you would like to have displayed by dragging and dropping the handles. The first account listed is the account that will show up in Glance View. 

How do I find a nearby branch?

  1. Make sure that you have previously accepted the location permissions on the phone app
  2. Next open the CSB Mobile app on your watch append then you can swipe from right to left to get to the branches view
  3. On the branches view, you can advance through different branch locations by using the “Prev” or “Next” navigation buttonsprovided below the branch map
  4. You can also navigate to the branch by tapping on the map and using the native Apple Watch mapping capabilities

Why am I not seeing my balance on my Apple Watch?

Please check for the following:

  • Make sure both Bluetooth and WiFi are turned on under Settings on your device
  • Make sure Apple Watch is enabled in under Settings in the mobile banking application
  • In the companion Apple Watch app, make sure the mobile banking application has been enabled

Apple, the Apple logo, iPhone, iPad, Apple Pay, 3D Touch, Touch ID and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries.

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