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Identity Theft Prevention

Having your identity stolen can be a truly stressful experience. That’s why we’re so focused on helping you protect your identity by educating you about the latest scams, providing prevention tips and showing you how to monitor your accounts. 

Identity Theft Help

If your identity is stolen, we can help turn a difficult situation into a less anxious one. We’re here to guide you through all the steps you need to take to get your identity back. If it makes things easier, we can help with the paperwork and even deal with the FBI or local police for you. 

Protect Yourself from Fraud

*Information provided by the Federal Trade Commission (FTC). 

  1. Keep in mind that wiring money is like sending cash: once it's gone, you can't get it back.
  2. Don't send money to someone you don't know.
  3. Don't respond to email, text of advertising messages or phone calls that ask for your personal or financial information.
  4. Don't play a foreign lottery.
  5. Don't agree to deposit a check from someone you don't know and then wire money back to them, no matter how convincing the story.
  6. Read your bills and monthly statements regularly both in paper form and online.
  7. In the wake of a natural disaster or another crisis, give to established, reputable charities.
  8. Talk to your doctor before buying health products or sign up for medical treatments.
  9. Remember there's no such thing as a 'sure thing'.
  10. Know where an offer comes from and who you're dealing with.

What to Do if You Suspect Your Identity Has Been Stolen: 

1. Place an Initial Fraud Alert by calling one of the credit reporting agencies below:

  • Equifax – 800.525.6285
  • Experian – 888.397.3742
  • Transunion – 800.680.7289

2. Tell them:

  • You are a victim of identity theft
  • You want a fraud alert placed on your credit file
  • You’d like confirmation that they will notify the other two remaining credit reporting agencies

3. Order your credit reports

  • Get a credit report for all three agencies below. The reports will be free because you have already put a fraud alert on your account.
    • Equifax – 800.525.6285
    • Experian – 888.397.3742
    • Transunion – 800.680.7289

4. Create an Identity Theft Report

  • An identity theft report is made up of an identity theft affidavit and a police report. So first, create an identity theft affidavit.
  • Go to https://www.ftccomplaintassistant.gov and follow the steps to create your affidavit. Or, call the FTC at 877.438.4338 and they will walk you through the process and email you a link to complete your affidavit.
  • Bring your completed, printed affidavit to your local police department, along with:
    • Any other proof of theft
    • A government-issued ID with a photo
    • Proof of your address (rental agreement, paystub, or utility bill)
    • FTC’s Memo to Law Enforcement

What if You're a Victim of Identity Theft?

*Video provided by the Federal Trade Commission (FTC). 


Name some of the ways to protect yourself from ID theft, bounced checks and shady business practices.

1. Don't give your account number and bank routing information to anyone you don't know

2. Review your monthly statement

3. Notify your bank about any problems as soon as possible

4. If you don’t have enough money in your account, don’t write the check or authorize the debit

5. Know your rights under customer protection law

Click here for more information.

*Information provided by the Federal Trade Commission (FTC). 

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